Frequently Asked Questions | After Hours Creative
FAQ
Artwork
- How do I know if my artwork will print correctly?
- I uploaded the incorrect artwork files, what should I do?
- Can you help me with my artwork files?
- I'm not sure if my artwork files are suitable, what can I do?
- Can I have a digital proof prior to paying for my order?
Print Production
- I purchased some paper stock for my project, can I send it to you to use on an order?
- Do you offer fluorescent foil stamping colours?
- Do you print white ink on translucent paper for wedding stationery?
- Do you have ink colours to match foils?
- I have foil dies with my branding from another company, can you use them?
Seed Paper
- Does plantable paper actually grow plants?
- How does seed paper work?
- What types of seeds can be embedded in seed paper?
- Can I print on seed paper using a regular printer?
- Is seed paper suitable for professional printing services?
Digital Printing
- What is digital printing, and how does it differ from traditional printing methods?
- What is the maximum print size that can be achieved with digital printing?
- Can digital printing accommodate variable data printing, such as personalised names?
- Can digital printing accommodate special finishes or embellishments, such as foiling or embossing?
- Is it possible to request colour proofs or samples before committing to a full print run?
Delivery
- Do you ship internationally?
- How much is the shipping cost?
- What courier(s) do you use?
- What is the latest delivery time?
- I haven't received my parcel even though it says it has been delivered?
Order Issues
- What happens if I'm not happy with my order?
- Why is my order late?
- Do I have to order via your website?
- How do I change my order?
- Can I change the shipping address on my order?
