Frequently Asked Questions
FAQ
Artwork
- How do I know if my artwork will print correctly?
- I uploaded the incorrect artwork files, what should I do?
- Can you help me with my artwork files?
- I'm not sure if my artwork files are suitable, what can I do?
- Can I have a digital proof prior to paying for my order?
Print Production
- I purchased some paper stock for my project, can I send it to you to use on an order?
- Do you offer fluorescent foil stamping colours?
- Do you have ink colours to match foils?
- I have foil dies with my branding from another company, can you use them?
- Can I send you invitations or business cards to be edge gilded?
My Account
- How do I create an account?
- I forgot my password, what do I do?
- How do I sign into my account?
- How do I re-order a previous job?
- How do I get a copy of my invoice for my order?
Delivery
- Do you ship internationally?
- How much is the shipping cost?
- What courier(s) do you use?
- What is the latest delivery time?
- I haven't received my parcel even though it says it has been delivered?
Order Issues
- What happens if I'm not happy with my order?
- Why is my order late?
- Do I have to order via your website?
- How do I change my order?
- Can I change the shipping address on my order?
