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I haven't received my parcel even though it says it has been delivered?

I haven't received my parcel even though it says it has been delivered?

If you've had confirmation of delivery but haven't received your parcel please get in touch and let us know as soon as possible. More often than not the parcel has been delivered to a neighbour or someone has misplaced at the front desk/reception area so it's worth using the tracking to find the name of the person who signed for it. If you can't find it let us know and we'll speak to the courier. They will reach out to the driver (which is why we need to be notified as soon as possible) to ensure it was delivered to the correct place. Reaching out to us several weeks after delivery puts us in a difficult position as it's nearly impossible for drivers to remember a specific delivery attempt from several weeks prior. Once the courier has investigated either the parcel will be found or it will be declared as missing. The courier normally request a 2 week period to try to locate it. We realise this puts our customers in a difficult position so if there is no proof of delivery and a parcel is declared as missing we will reprint the order and despatch it again as soon as possible.

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