This refers to the time frame needed to produce an order.
Turnaround times start once you have approved your digital proof. Delays approving your proof or submitting new files, will result in delays with us printing your order. Our turnaround times vary due to the wide variety of products, options and finishes we offer. We're not an automated mainstream print company, many of our print-finishing options are carried out by hand by skilled professionals. Orders that require specialist hand-finishing such as, foil edge gilding have the longest turnaround times. Some of our products do have the option for express turnaround for an additional fee, if you need your order by a specific date. Please reach out to us BEFORE ordering, if you need a product by a certain date. Ordering and informing us afterwards may result in us having to cancel and refund your order, if we are not able to adjust our production schedules.
Please note that, production times quoted on our website are based on typical production schedules and cannot be guaranteed. If you require a product urgently, please contact us by submitting a ticket via the Help Desk in your account. We will do our upmost to adjust our production schedules and meet your needs. Our ability to meet very tight delivery deadlines is subject to order specifications, quantities, machine requirements, third-party couriers, how busy we are during that period and several other factors that may be beyond our control.