Cancelling your contract and returns
1.1. Cancelling before receiving a Confirmation Notice
1.1.1 You may cancel your order for the products at any time prior to receiving a order confirmation notice from us, so long as you contact us in writing. You can send us a cancellation notice by reaching out to us via the Contact Page on our website. Your cancellation notice must include your name, address, the name or a description of the products and your order reference number.
1.2 Cancellation after receiving a confirmation notice
1.2.1. You are entitled to cancel your Contract at any time prior to receiving the goods, as long as you provide us with written notice or, if you have received the goods, at any time within 7 working days starting from the day after you received the goods. You can send your cancellation notice by contacting us on the 'Contact Us' page of our website. Your cancellation notice must include your name, address, the name or a description of the goods and your order reference number.
1.2.2. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods, we will notify you of when they will be collected by us. We will charge you for the cost of collecting the goods and will deduct this from any sum owed by us to you.
1.2.3. The goods must be returned to us in the same condition in which you received them. You must return the goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
1.2.4 Provided that clauses 1.1.1 - 1.2.3 are met, all refunds will be processed within 10 business days and returned via the original payment method. There is a 10% restocking fee that will be deducted from the refund. Shipping costs are non-refundable.
1.3.1. You are entitled to cancel your Contract and obtain a refund within 7 working days from the date of the confirmation notice. However, you will no longer have a right to cancel if, with your agreement, we have already commenced providing the services to you before this period of time expires. 1.3.2. You may notify us of your wish to cancel by sending us a cancellation notice, by reaching out to us via the 'Contact Us' page on our website. Your cancellation notice must include your name, address, the name or a description of the products and your order reference number.
1.3.3 Upon receiving your cancellation notice, we will contact you providing any necessary instructions which you will be required to follow.
1.3.4. As long as you have complied with your obligations under this clause, we will refund the purchase price minus a 10% restocking fee, but not the cost of delivery (if any) to you by crediting your credit/debit card or making a BACS payment back into your account.
1.4. Exception to the right to cancel You will not have a right to cancel an order for goods and services purchased from us, in the following situations:
1.4. If you expressly agree to us beginning to provide any services before the end of the cancellation period. 1.4.2. The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.