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cancelling an order, how to cancel an order

How do I cancel my order?

You may cancel your order for the products at any time prior to receiving a order confirmation notice from us, so long as you contact us in writing. You can reach out to us via the "Contact" page on our website. Your cancellation notice must include your name, address, the name or a description of the products and your order reference number.

f you cancel your order after artwork approval, the order will be subject to a cancellation fee of £150+VAT, (€179/$200), to cover materials, plates and any labour costs associated with the order. This fee is non-refundable and will be requested within 24 hours of order cancellation.

I. Cancellation after receiving a confirmation notice

a) You are entitled to cancel your Contract at any time prior to receiving the goods, as long as you provide us with written notice or, if you have received the goods, at any time within 7 working days starting from the day after you received the goods. You can send your cancellation notice by submitting a ticket to us via the Help Desk feature in your account area. Your cancellation notice must include your name, address, the name or a description of the goods and your order reference number.

b) Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods, we will notify you of when they will be collected by us. We will charge you for the cost of collecting the goods and will deduct this from any sum owed by us to you.

c) The goods must be returned to us in the same condition in which you received them, until such time as the goods are either collected by us or delivered back to us by you. You must return the goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4d) You are entitled to cancel your Contract and obtain a refund within 7 working days from the date of the confirmation notice. However, you will no longer have a right to cancel if, with your agreement, we have already commenced providing the services to you before this period of time expires. We shall be deemed to have already commenced providing the services, in circumstances where you have already downloaded products or materials that we made available to you, from the website.

e) As long as you have complied with your obligations under this clause, we will refund the purchase price, but not the cost of delivery (if any) to you by crediting your credit/debit card or making a BACS payment back into your account.

II. Exceptions to cancellations

a) The Contract is for goods which are bespoke or have been customised.

b) If you expressly agree to us beginning to provide any services before the end of the cancellation period.

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