
“Thank you for calling. Please listen to our new menu options, so we can route your call to the appropriate department. We have received your inquiry. A representative will respond within 48 hours.” Nowadays, responses like these are commonplace. As a multitude of companies automate their services to drive down their costs as much as possible. Speaking to a live person may take ages by the time you’ve pressed every number on the key pad on your phone. A simple question regarding the in-stock date of a product may take two days to receive an electronic reply. Welcome to the reality of, a day in the life of a consumer. ..
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